National Tire and Battery
From: onetrueprophet@gmail.com
To: feedback@nationaltireandbattery.com
Sent: Thursday, January 05, 2006 4:45 PM
Subject: You Suck
Dear Employee of the worst company ever created, yes you’re worse than ENRON.
Today I took my motorcoach in to one of your establishments NTB Store 563 in Everett, MA. Upon arrival there was a line of about 5 people and no one at the front desk, the phone was also ringing off the hook. After about 10 minutes and 2 people leaving someone managed to come up front. My requirements were pretty simple, 4 new tires, an oil change, and wiper blade change. May I compliment you on training your employees to slide in the “1 year wheel alignment program” into my order for a bargain at $99.00. That provided a nice little surprise come payment time.
I brought my car in at 12:41 and there was an estimated completion time of 1:41. I was then escorted to your waiting room, which is a cold, drafty room with no coffee or water. Some time around 2:00 they STARTED working on the car and informed me they couldn’t open the hood to do the oil change. There were several other people in the waiting room that obviously had grown impatient with the long wait. Around 4:00 and no update of any kind I noticed my car was parked outside. It had been finished, who knows when, but apparently the practice of informing your customers when you are done working on their car is not in your business model. If I am required to check up and pester your employees as to when my car is completed simply let me know when I arrive. I presume they would have eventually let me know when they were closing down that my car had been completed hours earlier if I didn’t have to figure this out on my own. The overall experience was the worst I’ve ever had with any sort of maintenance on my car and the worst customer service experience in a career of experienced amateur services provided. My request is simple, do the service requested, notify me of completion, and take my money. This is a simple concept, but lost on you. I will never go back to one of your stores for the rest of my life and I plan on telling every single person I know of this experience so they do the same. I also plan on sending a copy of this letter out via email to everyone I know as well. Surely such amateur business practices will lead to your bankruptcy very soon and I anxiously await this development.
Until then champagne will be on ice,
Disgruntled customer
Angry Customer Emails
From: The One True Prophet
To: feedback@greenmountaincoffeeroasters.com
Sent: Wednesday, April 16, 2008 2:33 PM
Subject: You should be ashamed of yourself
Your Coffee is disgusting, and I say this as affectionately as possible because I grew up in Vermont which you may have heard is the Green Mountain State. I have sampled your coffee at Maplefields and Alpine Mart in Stowe, VT; The Exxon in Waterbury, VT; The Store 24 in Charlestown, MA and many points in between. I estimate I have made over 100 cups of green mountain coffee, many different styles over the past 2 years. First of all, I don't believe what you are selling is coffee, I demand that you change your name to Green Mountain Coffee Flavored Water Filtered With A Used Ash Tray Roasters. This is all well and good, you don't care how your product tastes, I will drink other coffee, this is america and I wish you the best of luck. HOWEVER, I drink delicious coffee from The Harvest Market in Stowe, VT and LOW AND BEHOLD I hear that this coffee is Green Mountain Coffee Roasters Coffee. How can this be I ask, is it how they brew it? No it is not I hear, they have 2 brands of coffee, normal delicious coffee and the more visible disgusting coffee coming to a gas station near you! Apparantly your company was not doing well financially and you salvaged the company by opening a new line of disgusting gas station only coffee. This was naturally a boon for the company. I also hear that you don't advertise that it is your coffee when the delicious brand is served because you don't want Jimmy Everyman to know that you conciously roast and sell a delicious and disgusting brand of coffee, how would that look? YOU SIR OR MADAM SHOULD BE ASHAMED OF YOURSELVES! YOU HAVE NO SOUL AND INTENTIONALLY PURVEY AN UNACCEPTABLE PRODUCT, SUCKLING THE TEET OF AN UNDERCAFFEINATED AMERICAN PUBLIC DRY DAILY WITH YOUR COMMUNIST BREW! I HATE YOU!
The One True Prophet
Intelligent Design Enthusiast
